Information Services Corporation (ISC) is closing three offices across the province, and one of them is in Yorkton. The office, currently located in the Linden Square Shopping Centre, will close on Oct. 4. Other offices closing include Humboldt and Prince Albert.
Shea Haverstock with ISC said that the office closure, which will affect four jobs in the city, was a business decision sparked by changing trends in how customers access their services.
“With factors such as fewer customers accessing counter service, increasing use of online service, as well as shifting economics of the business, we adjust our operations.”
Service will be provided through online options as well as telephone support, said Haverstock. Online and telephone service is the primary way that most customers interact with ISC, and he said their goal is to continue to provide service through those means.
“If someone’s coming to the counter, it might be for that extra bit of personal service an individual might be reaching out for. However, that can be done over the phone and through other methods.”
The concern now is with the employees at the offices which will soon close, Haverstock said.
“With these changes to our business, our concern is certainly with those employees in our affected locations. We are working closely with them to ensure this process is personal and respectful.”
Mayor Bob Maloney said you never want to see an office close in the city, and he has sympathy for the people affected by the office’s closure.
“It’s always disappointing when you lose jobs.”
However, he understands why the decision was made, going by the way that the city itself uses their services. The majority of the city’s operations use ISC’s online component when they want to research land titles, and this shift has made the closure inevitable.
